Delivery, Returns & FAQ
At Groovy Keto, we know you want your order fast, hassle-free, and exactly when you expect it.
That’s why we keep things simple, reliable, and transparent — no surprises.
🇬🇧 UK Delivery
🚚 Fast Dispatch
Order before 2pm (Monday–Friday) and we’ll aim to dispatch your order the same day.
All UK orders are sent via Royal Mail Tracked 48.
⏱️ Delivery Times
- 95% of orders arrive within 2 working days
- Please allow up to 5 working days during busy periods or postal delays
As soon as your order ships, you’ll receive a dispatch email with full tracking details.
💷 Shipping Costs
- FREE delivery on orders over £30
- £2.99 flat rate for orders under £30
No hidden fees. No surprises. Just reliable delivery to your door.
🌍 European Delivery
We currently ship to:
Austria · Denmark · France · Germany · Ireland · Norway · Sweden
✈️ Delivery Times
- Estimated delivery: 5–10 working days
- Shipping costs are calculated at checkout based on your location
⚠️ Customs & Duties
Orders shipped outside the UK may be subject to import duties, taxes, and customs handling fees.
These charges are the responsibility of the customer and vary by country.
❓ Need Help With Your Order?
If your order hasn’t arrived within the expected timeframe:
- Check your dispatch email for tracking details
- Look out for any messages from us in case we need anything from you
- Get in touch via our contact form and we’ll help resolve it as quickly as possible
💚 Our Promise
We’re a UK-based, family-run brand that genuinely cares about your experience.
From checkout to delivery, our goal is simple: get your keto favourites to you quickly, safely, and stress-free.