Shipping policy

At Groovy Keto, we’re committed to getting your order to you as quickly and reliably as possible. Here’s what to expect when you order from us.

📦 UK Dispatch & Delivery

Our working days are Monday to Friday, excluding bank holidays. Orders placed before 2pm on a working day are normally dispatched the same day.

Orders placed after 2pm, at weekends or on bank holidays are normally dispatched the next working day.

You’ll receive a dispatch confirmation email once your order is on its way.

Standard Delivery — Royal Mail 48

  • 95% of UK orders arrive within 2 working days of dispatch.
  • Please allow up to 5 working days for delivery in case of postal delays.

Next Working Day Delivery

Need your order sooner? Select Next Working Day Delivery at checkout and order before 2pm, Monday to Friday, for delivery the next working day.

This is a Monday–Friday service only. Saturdays, Sundays and bank holidays do not count as working days.

For example:

  • Order before 2pm on Monday: delivery is expected on Tuesday.
  • Order before 2pm on Friday: delivery is expected on Monday, or Tuesday if Monday is a bank holiday.
  • Order after 2pm on Friday or over the weekend: dispatch is normally Monday, with delivery expected on Tuesday. If Monday is a bank holiday, dispatch is normally Tuesday, with delivery expected on Wednesday.

Orders placed after the 2pm cut-off are normally dispatched the next working day, with delivery expected the working day after dispatch.

💷 UK Shipping Costs

Standard delivery:

  • Free UK standard delivery on orders over £30.
  • £2.99 flat rate on orders of £30 or less.

Next working day delivery:

  • Charged separately at the rate shown at checkout.
  • Please select this option at checkout if you need next working day delivery.

🌍 European Shipping

We currently ship to Austria, Denmark, France, Germany, Ireland, Norway and Sweden.

  • Estimated delivery: 5–10 working days.
  • Shipping costs: calculated at checkout based on your destination.

Customers are responsible for any customs fees or import duties that may apply.

❗ Haven’t Received Your Order?

If your order hasn’t arrived within the expected timeframe:

  1. Check your dispatch email and tracking information for the latest delivery updates.
  2. Check your inbox and spam folder in case we’ve contacted you with an update or a query about your order.
  3. Get in touch using our contact form. Please include your order number so we can help as quickly as possible.